Terms of Service

IMPORTANT: PLEASE READ THESE TERMS CAREFULLY BEFORE USING DROPD. BY ACCESSING OR USING THE DROPD PLATFORM, YOU AGREE TO BE BOUND BY THESE TERMS.

1. About dropd

dropd is a fan-to-creator paid messaging platform operated by [Company Name] ABN [XX XXX XXX XXX], a company incorporated in Victoria, Australia (“dropd”, “we”, “us”, “our”). Our platform allows fans to pay tokens to send messages to creators and hosts, who earn tokens by replying.

2. Acceptance of Terms

By creating an account, accessing, or using dropd, you confirm that you have read, understood, and agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree, do not use dropd.

3. Eligibility

You must be at least 18 years of age to use dropd.
You must be a natural person (not a corporation) to create a fan account.
You must have the legal capacity to enter into a binding contract.
You must not be prohibited from using our services under any applicable law.
By using dropd you represent and warrant that you meet all eligibility requirements.

4. Age Verification

4.1 Minimum age: You must be at least 18 years of age to create an account or use any part of the dropd platform. By registering, you confirm that you are 18 or older.

4.2 Verification on request: dropd may require you to verify your age at any time. This may include providing a government-issued photo ID or completing a third-party age verification process. Failure to provide satisfactory verification may result in suspension or termination of your account.

4.3 No access by minors: You must not allow any person under the age of 18 to access dropd through your account or device. If you become aware that a minor has accessed the platform using your account, you must notify us immediately via Help & Support in the dropd app.

4.4 Misrepresentation: Providing false information about your age to gain access to the platform is a material breach of these terms and may result in immediate account termination and, where applicable, referral to relevant authorities.

5. Registration Refusal

dropd reserves the right to refuse registration to any person, at any time, for any reason, in our sole and absolute discretion. We are not obliged to provide reasons for any refusal. This right exists to protect the safety and integrity of the platform and its community.

6. Accounts

6.1 Registration: You must provide accurate, current and complete information when creating your account. You agree to update your information to keep it accurate.

6.2 Security: You are responsible for maintaining the confidentiality of your password. You are responsible for all activity that occurs under your account.

6.3 One account: You may only maintain one active account. Creating multiple accounts to circumvent bans or restrictions is prohibited.

6.4 Account suspension: We reserve the right to suspend or terminate your account at any time for violation of these terms, without notice or liability.

7. Account Security

7.1 Password confidentiality: You are responsible for keeping your password and account credentials strictly confidential. You must not share your password with any other person or allow anyone else to access your account.

7.2 Notify us of compromise: If you believe your account has been compromised, accessed without authorisation, or your password has been lost or stolen, you must notify us immediately via Help & Support in the dropd app. We will take reasonable steps to help secure your account.

7.3 No account sharing: Accounts are personal and non-transferable. Sharing account access with another person, whether for commercial purposes or otherwise, is strictly prohibited and may result in immediate account termination.

7.4 Your responsibility: You are responsible for all activity that occurs under your account, including purchases, messages, and content posted. dropd is not liable for any loss or damage arising from your failure to keep your credentials secure.

8. Token System

8.1 What tokens are: Tokens are a virtual currency used within the dropd platform. Tokens have no cash value outside of dropd and cannot be exchanged for cash by fans.

8.2 Purchasing tokens: Fans may purchase token packages through our website or authorised channels. All token purchases are processed by Stripe and subject to their terms.

8.3 Token packages: Current token packages and prices are displayed on our website and may change at any time with notice.

8.4 No expiry: Tokens do not expire while your account remains active.

8.5 Non-transferable: Tokens cannot be transferred between accounts.

8.6 No refunds on tokens: Token purchases are final and non-refundable except as required by Australian Consumer Law or as described in Section 9 (72-hour refund policy).

8.7 Account termination: If your account is terminated for violating these terms, any remaining token balance will be forfeited without refund.

8.8 Australian Consumer Law: Nothing in these terms limits your rights under the Australian Consumer Law.

9. Messaging and 72-Hour Refund Policy

9.1 How messaging works: Fans spend tokens to send a message to a host. The token cost is set by the host and displayed on their profile.

9.2 Reply guarantee: Hosts have 72 hours from the time a message is received to reply.

9.3 Automatic refund: If a host does not reply within 72 hours, the tokens spent on that message will be automatically refunded to the fan's token balance.

9.4 What constitutes a reply: Any response sent by the host through the dropd platform within the 72-hour window constitutes a reply.

9.5 No guarantee of quality: While we guarantee a reply or refund, we do not guarantee the quality, length, or content of any reply.

9.6 Broadcast messages: Broadcast messages sent by hosts to multiple fans are not subject to the 72-hour refund policy.

10. Host Terms

10.1 Becoming a host: Any user may apply to become a host subject to our approval process.

10.2 Setting your price: Hosts may set their own token price per message within limits set by dropd.

10.3 Reply obligations: Hosts agree to make reasonable efforts to reply to fan messages within 72 hours. Consistently failing to reply may result in account suspension.

10.4 Earnings: Hosts earn tokens when they reply to fan messages. Token earnings are credited to the host's account upon reply.

10.5 Platform fee: dropd deducts a platform fee of 20% from all host token earnings. The remaining 80% is credited to the host's account.

10.6 Cashout: Hosts may request to cash out their token earnings at any time subject to minimum cashout amounts and verification requirements.

10.7 Payment processing: Cashout payments are processed via Stripe. Processing times may vary.

10.8 Tax obligations: Hosts are solely responsible for reporting and paying all applicable taxes on their earnings. dropd does not provide tax advice.

10.9 Verification: Hosts may apply for official verification. Verification is at dropd's sole discretion.

10.10 Content standards: Hosts must maintain professional conduct and comply with our content standards at all times.

11. Prohibited Conduct

You must not use dropd to:

11.1 Post, upload or share any content that is illegal, defamatory, harassing, threatening, abusive, hateful, discriminatory, or offensive.
11.2 Upload or share nudity, sexually explicit content, or adult content.
11.3 Share violent, graphic, or disturbing content.
11.4 Impersonate any person or entity or misrepresent your affiliation.
11.5 Spam, send unsolicited messages, or engage in mass messaging.
11.6 Solicit personal contact information outside the platform.
11.7 Engage in any form of fraud, deception, or manipulation.
11.8 Attempt to circumvent our token system or payment processing.
11.9 Use automated tools, bots, or scripts to interact with the platform.
11.10 Attempt to hack, disrupt, or gain unauthorised access to our systems.
11.11 Collect or harvest user data without permission.
11.12 Violate any applicable law or regulation.
11.13 Facilitate or encourage any of the above.

12. Content

12.1 Your content: You retain ownership of content you post on dropd.

12.2 Our right to remove: We reserve the right to remove any content that violates these terms or that we deem inappropriate, without notice or liability.

12.3 No endorsement: We do not endorse any user content and are not responsible for the accuracy or legality of user content.

12.4 Reporting: Users may report content that violates these terms using our in-app reporting tools.

13. Content Licence

13.1 Licence grant: By posting, uploading, or otherwise making content available on dropd, you grant dropd a non-exclusive, irrevocable, royalty-free, worldwide licence to use, reproduce, display, distribute, adapt, and communicate that content for the purposes of operating, promoting, and improving the platform.

13.2 Scope: This licence covers all formats and media now known or later developed, and includes the right to sub-licence to third-party service providers engaged by dropd to operate the platform.

13.3 Your warranties: By posting content, you represent and warrant that you own or have the necessary rights to grant this licence, and that your content does not infringe the intellectual property or other rights of any third party.

13.4 Survival: This licence survives the deletion of your content or account to the extent that copies have been made as part of platform operations, backups, or cached distributions, and only for as long as operationally necessary.

14. Content Removal Requests

14.1 Right to request removal: Any person who is depicted in content posted on dropd without their consent may submit a removal request via Help & Support in the dropd app. Requests must include sufficient detail to identify the content in question and the basis for the request.

14.2 Review process: We will review all removal requests within 7 business days of receipt. Where we determine that content has been posted without the depicted person's consent and in breach of these terms, we will remove it promptly.

14.3 No guarantee of outcome: Submitting a removal request does not guarantee removal. Our decision will be made in good faith having regard to the circumstances and applicable law.

14.4 False requests: Submitting a removal request that you know to be false or misleading may result in account termination and may expose you to legal liability.

15. Complaints Policy

15.1 How to report: Users may report content or conduct that they believe breaches these terms using our in-app reporting tools or via Help & Support in the dropd app.

15.2 Review timeframe: We will review all complaints within 7 business days of receipt and will take such action as we consider appropriate in the circumstances.

15.3 Removal of breaching content: Where we determine that reported content breaches these terms, we will remove it and may take further action against the responsible account, including suspension or termination.

15.4 Updates: We will endeavour to notify you of the outcome of your complaint, though we are not obliged to provide detailed reasons for our decisions.

16. Feedback & Suggestions

16.1 Voluntary feedback: We welcome feedback, ideas, and suggestions about dropd. You are not obliged to provide any feedback, and we are not obliged to act on any feedback you provide.

16.2 Ownership of feedback: Any feedback, ideas, suggestions, or improvements you submit to dropd — whether in writing, verbally, or through any other means — become the sole and exclusive intellectual property of dropd. By submitting feedback you assign to dropd all rights, title, and interest in that feedback, including any intellectual property rights, with no obligation of confidentiality, attribution, or compensation to you.

16.3 No restriction: dropd may use, incorporate, or commercialise any feedback in any way it sees fit, without restriction.

17. Payments and Billing

17.1 Payment processing: All payments are processed by Stripe. By making a purchase you agree to Stripe's Terms of Service.

17.2 Currency: All prices are displayed in Australian Dollars (AUD) unless otherwise stated.

17.3 Chargebacks: Initiating a fraudulent chargeback may result in immediate account termination and recovery of amounts owed.

17.4 GST: Prices may be inclusive of GST where applicable under Australian law.

18. Intellectual Property

18.1 Our IP: The dropd platform, including its design, code, trademarks, and content created by us, is owned by dropd and protected by Australian and international intellectual property laws.

18.2 Limited licence: We grant you a limited, non-exclusive, non-transferable licence to use the dropd platform for personal, non-commercial purposes.

18.3 Restrictions: You may not copy, modify, distribute, sell, or lease any part of our platform without our written permission.

19. Privacy

Your use of dropd is subject to our Privacy Policy, which is incorporated into these terms by reference. Our Privacy Policy describes how we collect, use, and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

20. Disclaimer of Warranties

20.1 The dropd platform is provided “as is” and “as available” without warranties of any kind, express or implied.

20.2 We do not warrant that the platform will be uninterrupted, error-free, or free of viruses or other harmful components.

20.3 We do not warrant that any content on the platform is accurate, complete, or reliable.

20.4 Nothing in this clause limits your rights under the Australian Consumer Law.

21. Limitation of Liability

21.1 To the maximum extent permitted by law, dropd's total liability to you for any claim arising out of or in connection with these terms or your use of the platform shall not exceed the total amount of tokens you have purchased in the 12 months preceding the claim.

21.2 We are not liable for any indirect, incidental, special, consequential, or punitive damages.

21.3 We are not liable for any loss of profits, revenue, data, or goodwill.

21.4 Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under Australian Consumer Law.

22. Indemnification

You agree to indemnify, defend, and hold harmless dropd and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including legal fees) arising out of or in connection with your use of the platform, your content, or your violation of these terms.

23. Dispute Resolution

23.1 Good faith negotiation: In the event of a dispute arising out of or in connection with these terms or your use of dropd, the parties agree to first attempt to resolve the dispute in good faith through direct negotiation. A party must notify the other of the dispute in writing, and the parties must use reasonable endeavours to resolve it within 14 days of that notice (or such longer period as the parties may agree).

23.2 Arbitration: If the dispute is not resolved within the 14-day negotiation period, either party may refer the dispute to binding arbitration administered by the Resolution Institute under its Arbitration Rules. The arbitration will be conducted by a single arbitrator agreed by the parties or, failing agreement, appointed by the Resolution Institute. The arbitration will be conducted in Melbourne, Victoria.

23.3 Governing law: These terms are governed by the laws of Victoria, Australia.

23.4 Jurisdiction: Subject to the arbitration clause above, the parties submit to the non-exclusive jurisdiction of the courts of Victoria, Australia.

23.5 Consumer complaints: Nothing in this clause affects your rights to make a complaint to Consumer Affairs Victoria or the Australian Competition and Consumer Commission (ACCC).

24. Class Action Waiver

To the maximum extent permitted by law, you agree that any dispute, claim, or controversy arising out of or in connection with these terms or your use of dropd must be brought solely in your individual capacity. You may not bring or participate in any claim as a plaintiff, class member, or representative in any class action, consolidated action, representative action, or private attorney-general proceeding. The arbitrator appointed under Section 23 may not consolidate or join the claims of more than one person and may not preside over any form of class or representative proceeding.

25. Force Majeure

dropd is not liable for any failure or delay in performance of its obligations under these terms where such failure or delay results from circumstances beyond our reasonable control. This includes, without limitation, acts of God, natural disasters (including floods, earthquakes, and bushfires), war, terrorism, riots, civil unrest, government actions or regulations, internet or telecommunications outages or failures, power failures, pandemics or public health emergencies, and failures or delays caused by third-party service providers (including payment processors, cloud infrastructure providers, and app distribution platforms). Where a force majeure event occurs, we will endeavour to resume normal operations as soon as reasonably practicable.

26. Assignment

26.1 Assignment by dropd: dropd may assign, transfer, or novate these terms, or any of our rights or obligations under them, to a related entity or to a purchaser or successor in the context of a merger, acquisition, sale of assets, or corporate restructure, without your consent. We will notify you of any such assignment where reasonably practicable.

26.2 No assignment by you: You may not assign, transfer, or sub-licence any of your rights or obligations under these terms without our prior written consent.

26.3 Binding effect: These terms bind and benefit the parties and their respective permitted successors and assigns.

27. Changes to Terms

27.1 We may update these terms at any time. We will notify you of material changes by email or in-app notification.

27.2 Your continued use of dropd after changes take effect constitutes acceptance of the updated terms.

27.3 If you do not agree to the updated terms, you must stop using dropd and delete your account.

28. Termination

28.1 You may terminate your account at any time by using the delete account feature in the app.

28.2 We may terminate or suspend your account immediately without notice if you violate these terms.

28.3 Upon termination, your right to use dropd ceases immediately. Content may be retained as required by law.

29. General

29.1 Entire agreement: These terms constitute the entire agreement between you and dropd regarding your use of the platform.

29.2 Severability: If any provision of these terms is found to be unenforceable, the remaining provisions continue in full force.

29.3 No waiver: Our failure to enforce any provision of these terms does not constitute a waiver of our right to enforce it in the future.

30. Contact

For questions about these terms, please contact us:

dropd Legal

Open the dropd app and tap Help & Support from the menu.

Melbourne, Victoria, Australia